Effective Date: 11/5/2025

Thank you for choosing Dhara Bangladesh. We’re committed to delivering high-quality food and grocery products straight to your doorstep. Your satisfaction is our top priority, which is why we have a transparent and customer-friendly return and refund policy.

Return Policy

We encourage all customers to check their order in front of the delivery person. If you notice any issue with the item, please contact our support team immediately at

01748470540.

You are eligible for a return under the following conditions:

  • The product is expired, damaged, or defective upon delivery.

  • The delivered product is different from what you ordered.

  • The product does not match the description or images on our website/social media.

  • The weight or quantity is incorrect.

  • There are issues with delivery timing or mishandling.

All return requests must be made within 72 hours of delivery.

Refund Policy

At Dhara Bangladesh, we proudly offer a 10-day satisfaction guarantee. If you’re not happy with the product quality, you can request a refund.

Refund Conditions:

  • If the product is partially used, you’ll be charged only for the consumed portion.

  • Refunds are processed within 3 working days of receiving the returned item.

  • The product must be returned in its original packaging.

  • Return shipping costs will be deducted from the total refund amount.

To initiate a refund, please call us at 01748470540.

Our Commitment

This policy reflects our dedication to excellent customer service and long-term trust. Whether you order online or via phone, we promise to treat every return and refund request with fairness and urgency.

Dhara Bangladesh – Pure Quality, Honest Commitment.